General Policy
All purchases on the 1Staff platform are for digital goods and virtual items that are delivered instantly to your in-game account. Due to the nature of digital goods, all sales are generally considered final and non-refundable once the item has been delivered to your account.
We understand that mistakes happen. We evaluate refund requests on a case-by-case basis under the following guidelines.
Eligible Refund Scenarios
We may issue a refund in the following circumstances:
Accidental Purchase
- The refund request must be submitted within 24 hours of the purchase
- The purchased item must be unused — the virtual item, rank, key, or currency has not been consumed, equipped, opened, or spent
- Limit of one accidental purchase refund per account per 90-day period
Technical Failure
- You were charged but the item was not delivered to your in-game account
- You were charged multiple times for a single purchase due to a processing error
- A system error resulted in an incorrect charge amount
In technical failure cases, we will first attempt to resolve the issue by delivering the item or correcting the charge. A refund will be issued only if we cannot fulfill the original transaction.
Unauthorized Purchases
If you believe an unauthorized purchase was made on your account, contact us immediately. We may require additional verification before processing a refund for unauthorized transactions.
Non-Refundable Items
The following items and purchases are not eligible for refunds under any circumstances:
- Items that have been used, opened, consumed, equipped, or spent
- Tournament rebuys that have been redeemed
- Battle passes where any tier rewards have been claimed
- In-game currency that has been partially or fully spent
- Crate keys that have been used to open crates
- Bundles where any component item has been used
- Purchases made more than 24 hours ago (unless technical failure)
How to Request a Refund
To request a refund, send an email to support@1staff.gg with the following information:
- Subject line: "Refund Request — [Your Username]"
- Minecraft username or Roblox user ID associated with the purchase
- Email address used for the purchase
- Date of purchase
- Item(s) you are requesting a refund for
- Reason for the refund request
- Stripe receipt or order reference number (if available)
Processing Time
- Review: Refund requests are reviewed within 3 business days of submission
- Decision: You will receive an email notification of our decision
- Processing: Approved refunds are processed within 5–10 business days via the original payment method through Stripe
- Bank Processing: After we issue the refund, it may take an additional 5–10 business days for the refund to appear on your statement, depending on your financial institution
Chargebacks
Please contact us before initiating a chargeback with your bank or credit card company. We want to resolve any issues directly and promptly.
Filing a chargeback without first contacting us may result in:
- Immediate account suspension pending investigation
- Permanent ban from the Platform if the chargeback is found to be fraudulent or unjustified
- Forfeiture of all virtual items, currency, and rank associated with your account
- Ineligibility for future refunds
We maintain records of all transactions and will dispute fraudulent chargebacks. Abuse of the chargeback process may be reported to fraud prevention services.
Creator Program Revenue
When a refund is issued for a purchase that generated creator revenue share, the corresponding creator payout will be adjusted. Creators will be notified of any refund-related revenue adjustments.
Contact
For refund requests or questions about this policy:
- Email: support@1staff.gg
- Subject: "Refund Request — [Your Username]"
- Company: Origin22 / 1Staff (Staff of One)
- Website: https://1staff.gg